FAQS


GENERAL

SHIPPING

We are shipping out orders daily from our Hudson, NY studio. 

RETURN POLICY 

Items unused and unworn may be returned with full refund within 10 days of delivery. The cost of return is the responsibility of the customer unless the item has a defect. Refunds will be processed upon return. All sale items are final sale.

WHAT'S YOUR NEWSLETTER POLICY?

We do our best to stick to no more than a once-a-month newsletter and the occasional invite to special events like book signings, stitching parties and arts/craft/design fairs. Rest assured: the list will never, ever be sold or shared.

 

WORKSHOPS

WHEN IS THE NEXT [INSERT CLASS NAME HERE] BEING OFFERED?

The site is updated as soon as a class is officially booked. That said, if there's a something you'd like to take and/or have an ideal day/time in mind, please contact us as it's usually possible to add another session. We love special requests! 

HOW DO I KNOW HOW MANY SPOTS ARE LEFT IN A SESSION?

The website indicates when a class is sold out. It's a good idea to sign up early—it’s the best way to guarantee your spot. Have questions about room in a particular session? Contact us and we'll be happy to advise you. 

WHAT HAPPENS IF I CAN'T ATTEND A CLASS?

Because of the special nature of our offerings and very limited enrollment, classes are nonrefundable and there are no makeups or transfers into alternate sessions. We recommend waiting to sign up until you’re absolutely sure you’ll be able to make it! 

WHAT SUPPLIES DO I NEED TO BRING?

It depends on the workshop. Take a look at the class description for information re supplies and/or supply fees. If you’re unsure or have questions, please let us know. 

WHEN SHOULD I ARRIVE FOR CLASS?

Make Workshop opens 10 minutes before the scheduled start time. Many of our teachers are working artists and designers and need time to set up before greeting students. 

RECOMMENDATIONS 

CAN YOU RECOMMEND A SEWING MACHINE?

Try borrowing before buying. Put the word out to loved ones and friends and chances are somebody out there has a spare machine with your name on it. If the lender hasn’t been used for a while it's a good idea to have a mechanic take a look to make sure it's in working order.

A new no-frills machine will run you around $150-$300. Of course you can spend much, much more! If you’ve never sewn before or it's been years since you touched a machine, consider taking an Intro to Sewing Machine class for hands-on practice and recommendations. The more experience you have sewing before buying, the better!

DO YOU KNOW ANYBODY WHO CAN MAKE SOMETHING FOR ME?

It depends. Contact us and we’ll see if there’s anything we can do to help.